At your service!

GAIA answers complaints about red caps

Following several complaints received, Grantley Adams International Airport (GAIA) Inc. this week moved to step up the level of service offered by its red caps, with the launch of a Platinum Airport Porter Service.

The idea came from businesswoman Shelly Williams, who is the founder and Managing Director of Platinum Services Limited.

Williams, who already offers luxury airport services at GAIA, has reached agreement with the authorities for the addition of porter services.

In welcoming the development, the airport’s acting Chief Executive Officer Neville Boxill, who has been in the post since May 1, 2016, said: “Since I have been at the airport, I can tell you that red caps have been one of the areas in which I received the most complaints.

“People have encouraged me, and I have seen the former CEO try to do away with the red caps and instead provide luggage trollies,” he added.

However, Boxill said red caps were “a unique aspect of travel in Barbados”.

“I was therefore very pleased to read the Platinum proposal. The only proposal to be received in ten years to assume the role of red cap concessionaire or airport concessionaire.

“What impressed me the most was improving the service levels and service quality of the red cap service. The platinum proposal did not see the red caps as obsolete but recognized it could be improved and enhanced here at the airport,” he added.

With the changeover, red cap porters can now be identified by their new grey and black uniform, with red caps. 

Source: (LG)

5 Responses to At your service!

  1. luther thorne December 22, 2017 at 10:52 pm

    Is this cosmetics ?
    Anybody for Duty free and kickbacks ?
    Steupse !!

  2. Mishka December 23, 2017 at 4:05 pm

    Refreshing to read that a local business had the foresight and capital to invest in improving what is an iconic part of the Barbados arrival/ GAIA experience. Hopefully with the expertise and knowledge of Platinum Services the red cap service that has been decried in the past would be vastly improved and add to the overall experience of all users/customers of the airport.

  3. Francis December 23, 2017 at 4:57 pm

    Did this service go out to tender?
    If not WHY NOT????
    Just asking.

  4. Oliver Smith December 26, 2017 at 7:13 pm

    I got to be in a time warp. Wasn’t the Red Cap service at GAIA always operated by a concessionaire. Weren’t the uniforms always black pants and grey shirts with a red cap?

    And how has the service been improved? I must remember to check next time I travel to see what has really changed.

  5. Damasust December 28, 2017 at 9:28 am

    Who complained? I have never had a problem with the Redcaps? Now
    I have had issues at airport with Passport officials, customs and security staff who on many occassions are downright rude. In addition the food and bar concessions in the departure areas are dire and staff couldnt give a care.


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