Digicel responds to planned FTC crackdown

Telecommunications company Digicel says it sees no reason to celebrate a move by the Fair Trading Commission (FTC) to bring the hammer down on three local utility companies, including its main competitor Cable & Wireless (C&W), which operates here as FLOW.

However, in light of the FTC’s plans to issue new and amended standards and, in some cases, to offer automatic compensation to customers, the Irish giant said it was not taking matters related to customer service lightly.

“Customers’ perception of ‘value’ is made up of a combination of factors that include meeting their needs and the quality and price of the products/services to do so,” noted Chief Executive Officer of Digicel Barbados Alex Tasker, adding that his company’s success following its recent entry into the fixed line voice market “reflects the value that we offer our customers across a blend of these elements”.

However, Tasker refused to comment directly on the FTC’s decision on C&W, saying “Digicel does not think it’s appropriate to comment on a matter between the two parties”.

Earlier this month Barbados TODAY reported that the FTC was preparing to impose new standards and targets on the Barbados Light & Power (BL&P), the Barbados Water Authority (BWA) and C&W effective January 1, 2018 that could result in fines of $100,000 on conviction and $10,000 for every day breaches occur.

In response to the FTC’s move, C&W Barbados said last week it had reviewed the Commission’s proposed standards of service and was satisfied for the most part that they were consistent with reasonable industry standards.

However, the former monopoly telecommunications provider complained that the application of these standards to only Cable & Wireless Barbados in the context of a highly competitive telecommunications market was not only “anachronistic”, but also “inconsistent with the ideal of a level playing field in the industry”.

The BWA, BL&P and C&W, which is the island’s main supplier of landline services, now have just under two months to notify their thousands of customers of the standards and targets which the companies are obligated by order of the FTC to meet.

11 Responses to Digicel responds to planned FTC crackdown

  1. AU Sar
    AU Sar November 16, 2017 at 1:11 am

    The FTC likewise need to Demand that Government and these 3 Monopolies make Public the Memorandum of Understanding agreement Authorizing these and all other Corporations License to Operate their Businesses.

  2. archy perch November 16, 2017 at 3:08 am

    Digicel/Flow the same crook; many victims.a

  3. Hawn Gsion
    Hawn Gsion November 16, 2017 at 5:38 am

    61 cent a mb and 60 cent a minute calls ?

    • Tsusiz November 16, 2017 at 7:45 am

      It with Ozone… half da prices…!

  4. Tsasha November 16, 2017 at 7:55 am

    Tasker worries take now gonna look at Digicel expensive prices and he be right to be worried….as his revenue go south.

  5. Alex Alleyne November 16, 2017 at 8:41 am

    It’s time to publish everything for the public to read. Bits and pieces here and there makes no sense. Most of us will still be left hanging over the barrel when dealing with these companies . FTC or NO FTC.

  6. l.layson November 16, 2017 at 8:43 am

    Who is responsible for changing all the island’s telephone numbers – seemingly across the board.?

  7. jrsmith November 16, 2017 at 1:39 pm

    Our government is the one who is putting the pressure on our people, they need to open the telecoms market to non contractual
    small companies , selling sims packages ……… The cartels we have in barbados only uses bajans as guinea pigs………as most corporates do…………

  8. Robbie Lash November 17, 2017 at 9:43 pm

    The government departments and statutory agencies also need to be held to minimum standards as well. As an example of what to expect from products services providers.

    Banks and supermarkets should also be held to account. Too long these establishments have gotten away with shoddy services and customers hard earned money.

    Let this be a good start for the FTC.

  9. Patrick November 19, 2017 at 3:37 am

    Digicel’s service is downright poor, I don’t like LIME but it’s the only service provider the gives me 4G/LTE speed with my new phone while all I’m getting from Digicel is Edge,(DIGICEL IS SICKENING

  10. Tskeete November 26, 2017 at 9:27 am

    Thank lord for Ozone … they are small now but offering value finally, Bajan need and must Support these companies if we are to have any competition in the market. We must break the net neutrality duopoly that has plagued us for years…only then can these small companies grow.


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