Xhosa: We messed up

The popular Kadooment band Xhosa has apologized for providing revellers with less than stellar service during the Grand Kadooment street jump up on Monday.

And bandleader Jeremy Nicholls is promising a “free event” for the approximately 400 affected members of the 907 people who paid between $600 and $3,500 for their costumes.

The band was plagued by a number of complaints, including adequate food and drinks, insufficient costumes, the late delivery of available costumes, poor communication and inadequate security.

Nicholls said at a news conference yesterday he had ordered costumes at the beginning of July, but they had been detained by United States border control. 

“We had over nine boxes held in the USA customs and this affected the ability to distribute costumes at the original times posted for each section,” Nicholls said, adding that the courier company DHL had assisted in having seven of the nine boxes delivered just in time for the festival.

“Typically our standard is 85 per cent completion by Friday [before Kadooment Day]. However, this shipment affected 400 masqueraders. This agitated the revellers and at this point [the challenges] started to spiral.”

Nicholls said the band employed 90 security personnel and a 28-member bar team for Grand Kadooment, but in both cases they turned out to be inadequate, leading to further frustration for revellers.

“We share with you our trials this year that marred the Xhosa experience. We promise that  . . . we are reaching out to each member to apologize personally to get their independent feedback and regroup for 2018,” the bandleader said.

“We will do a free event for masqueraders and we are looking into the possibility of putting on some kind of loyalty coupon for people to come back next year,” he added.

Xhosa won Large Band of the Year, Best Party Band and Most Colourful Band, in addition to placing second and third in a number of other categories.

Crop Over itself, most of the people I spoke to had a good time. For me on the day of Kadooment I really didn’t have a good time because of everything else that was going on,” Nicholls explained, adding that while he anticipated this year’s experience would have some impact on how people respond to his band next year, he would pull out all the stops to get things right.

14 Responses to Xhosa: We messed up

  1. Brett Blades
    Brett Blades August 11, 2017 at 1:09 am

    From what I read it’s the band’s fault. Was it US Customs or the security company? With experience shouldn’t an order take place much earlier than 4 weeks before the date? It all points to poor management, controls and planning.

    Reply
  2. Nikky Daisley
    Nikky Daisley August 11, 2017 at 1:13 am

    Is good you apologize but people should get some money back stupiness

    Reply
    • Shenzhen Nongke
      Shenzhen Nongke August 11, 2017 at 2:06 am

      I was listening for the refund as well. Why not refund the people????!!!

      Reply
  3. Avery Bowen
    Avery Bowen August 11, 2017 at 1:32 am

    I do not know the full circumstances other than what Mr. Nicholls has posted but you have to admit it took some courage to come out publicly and so soon after to own the short comings of the experience and attempt to make anmends. I give him props , respect due.

    Reply
  4. Caroline Boxill
    Caroline Boxill August 11, 2017 at 2:04 am
    Reply
  5. Veronica Trotman-Roberts
    Veronica Trotman-Roberts August 11, 2017 at 2:44 am

    What the bird up to $3500 for what and then people crying that food prices too high … PIMP…he right

    Reply
  6. Angus Benn
    Angus Benn August 11, 2017 at 3:04 am

    That band should NOT allowed to participate in CROP OVER again. It is a pip off BAND. They should take him to the fair trade commission. Some of these people WANTS to make BIG profits. Pay people who have the knowledge about running a band. But a lot of you cheap.

    Reply
  7. Veroniva Boyce
    Veroniva Boyce August 11, 2017 at 4:17 am

    Paid between $600 and $3,500 for their costumes? For a few feathers and pieces of string? Hard Times, Wunna crying wolf or wunna got to be mad! No wonder Sinckler taxing the life out wunna. There are talented youths in BIM don’t let them become Gun Slingers and End up at the University of HMP Dodds, make full use of 6 Form give them the opportunity to train and become qualified Seamstress and Tailors this can be an additional subject starting from 6th Form and final two years in College.
    With that said, the people affected trusted you in good faith and handed over their money to you for the Costumes. Human error we all make mistakes “We messed up” respect given, now be that guy and give them back a FULL REFUND.

    Reply
  8. Artneal Bear Abbey
    Artneal Bear Abbey August 11, 2017 at 4:34 am

    These people are crooks and should be put in court, Bajan fall for all kinda excuses, return the people money it’s your lost.

    Reply
  9. Sherlene Phillips
    Sherlene Phillips August 11, 2017 at 5:41 am

    Make local…keep the money in BIM. But no one is perfect. So if he reimburse people and learn from his mistake, then well done. It takes a real man to appologise and own up to his mistakes.

    Reply
  10. Adrian Allison
    Adrian Allison August 11, 2017 at 5:46 am

    It takes a big person to come out publicly and admit fault and that should be commended and quite honestly, it’s rare but oh so refreshing.
    The only left to do now is compensation which should put this matter to rest.

    Reply
  11. Sebastian Da Costa
    Sebastian Da Costa August 11, 2017 at 5:47 am

    Joke

    Reply
  12. Rubertha Blackman
    Rubertha Blackman August 11, 2017 at 5:51 am

    spot on

    Reply
  13. Christopher philip August 13, 2017 at 12:41 am

    Ppl asking for a full refund living in a dream world. A full refund if you never got your costumes? Yes, but I think the free event and loyalty coupon are adequate compensation given that the free event doesn’t flop as well

    Reply

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