Enough is enough

BRSA pickets licensing HQ demanding better service

The Barbados Road Safety Association (BRSA) is taking on a new challenge in its unrelenting drive for a more comfortable travelling environment.

However, far from its battles against drink driving, poorly lit roadways and potholes, the BRSA is now battling what it sees as inefficiencies at the Barbados Licensing Authority, which lead to inordinately lengthy delays and angry customers.

BRSA President Sharmane Roland-Bowen and a handful of supporters Thursday braved early morning showers to picket the Pine headquarters of the Government agency, which has had to cope with long queues, a limited number of testers and inadequate equipment, such as the cards used to process drivers’ licences.

“[The problems exist] not only at this particular [location]. This is the worse part, but it is something that is contagious because you find it at other locations,” Roland-Bowen told Barbados TODAY.

From as early as 6:30 this morning, persons were seen queuing outside of the Licensing Authority office for driving tests and to renew permits.

“This callous treatment, this insensitivity, this don’t know how to work with customers, paying customers . . . all of them really need an attitude adjustment and in order for them to achieve that, they need proper training, especially in the area of customer service.

“I am told that there are currently three, sometimes four, testing officers. Persons are here from five, five-thirty on mornings standing here in the elements without any type of shelter . . . .The rain is drizzling and persons were out here subjected to the rain, the elements, and these things are not right because it looks as if the authorities only care about money and not about the conditions that they are placing road users and persons going for their licences under and it should not be so,” she added.        

Roland-Bowen was concerned that the public had come to accept that nothing could be done about the behaviour of the agency’s staff, arguing that although the poor service had  been ongoing for “years”, it was still possible to cure the malady.

“We have been told that, yes, they are aware of it and they are getting additional testers [but] even though it would be a part of the solution it can worsen the situation by having more person with this same attitude, this same above the law type of behaviour, you know they cannot be reprimanded, they have all the rights.

“Unless proper standards and proper training are put in place we are not going to get anywhere and we are going to remain where we’re at and it is going to be frustrating,” the road safety advocate said.

Still, she said, it was not all about criticizing, as she pledged that her organization was willing to work with the authorities in search of solutions.

“Whoever, whatever administration is willing to work with us for the improvement and road safety of all road users . . . we are willing to work with them.

“Sit down, let us put our heads together and bring a closure to this. Whereas we are moving forward, we want to move forward positively. We want fairness and integrity and dignity. We would like to sit with them and offer solutions. We would like persons to listen. No one knows everything. We can make a contribution, we can advise on a way forward and we don’t have to reinvent the wheel,” she said. ryangilkes@barbadostoday.bb

14 Responses to Enough is enough

  1. BIGSKY August 3, 2017 at 11:02 pm

    This has been happening for years and the testing officer behave as though they are doing you a favor and if you seem upset about anything there will fail you during your driving test.You have to stand up in the rain and also have to face the hot sun whilst your tax dollars are paying the said people.YOU CAN ALSO TAKE A TRIP TO THE CERTIFICATE OF CHARACTER OFFICES AND THE BRIDGETOWN PORT.Does this Government seems to be a government that want money and have paying customers “begging for salt”.

  2. Alexander A. Antomarchi-Yearwood
    Alexander A. Antomarchi-Yearwood August 3, 2017 at 11:04 pm

    Well when you go there the people move slow and act like they are doing you a favor instead of providing you a service. And don’t you dare to tell them anything.

  3. Vanessa Walkbyfaith Archer
    Vanessa Walkbyfaith Archer August 3, 2017 at 11:05 pm

    The whole place is a mess, when you go to pay for a renewal of a drivers permit the ladies in there have a lot of attitude as well … they are too disgusting

  4. Jason Patel
    Jason Patel August 3, 2017 at 11:51 pm

    Lazy government workers. You are going and PAY not beg and the security telling you oh you can’t come in here in a short pants

    • Cherylann Bourne-Hayes
      Cherylann Bourne-Hayes August 4, 2017 at 12:18 am

      That dress code thing kills me.

    • Jason Patel
      Jason Patel August 4, 2017 at 12:40 am

      It’s nonsense you just going and pay the government money thay is so stupid. It is not like you look like ninja man

  5. hcalndre August 4, 2017 at 2:34 am

    ‘Only in barbados.’ Hundreds of people go through NYC Motor Vehicle office per day for licenses, plates, permits, stickers etc. When the leaders of the country are so lackadaisical in getting anything done, it will trickle down to the workers.

  6. Tony Webster August 4, 2017 at 5:40 am

    The quickest way to suceed- in most things involving bureaucracy , and definitely including how to pass a drivers test, is to hope that on the day of the test, a fortuitous wind will whip a loose Grantley out of some fool’s wallet, and the wind will gently carry it and deposit in a safe place.

    I know. My daughter, who is now one of Bim’s safest and most skillful drivers, failed her test three times, until an instructor kindly explained “the system” to me. She passed at the next attempt like a breeze!

    Pride, and Industry…at work. N’est pas?

  7. Samantha Walker August 6, 2017 at 3:10 pm

    It is unbelievable how a Government can allow its workers to carry on in the worst possible way…..the citizens pay your wages NOT the other way around……… Too much slackness allowed to go on in Bim !!

  8. Ricardo August 8, 2017 at 6:49 am

    The pine has the slowest and laziest workers by far…they always on breaks. Even the young people are slow and lazy…go pay your licence and see. I woukd fire the whole lot of them from the chief to those in the office. The fatest guys there are those at the weight bridge…alI the others fire them! They dont have staff to do simple tasks a lotof foolish excuses you hear from them.

  9. Ricardo August 8, 2017 at 7:09 am

    *Fastest guys at the weight bridge


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