NISE going!

Barbados is looking to export some of its “NISEness” by taking the National Initiative for Service Excellence (NISE) beyond these shores.

Minister of State in the Prime Minister’s Office Senator Patrick Todd today said the programme had been successful here and was ready to be taken abroad.

“Going forward NISE is pushing to go beyond the shores of Barbados to be regional. In fact, over the years one of the activities that NISE has conducted is study tours to North America where it takes Government and private sector participants to observe best practices in that jurisdiction.

“I remember the Minster of Trade Industry and International Business Donville Inniss did the last study tour a few years ago and prior to that Senator Harcourt Husbands, who was the Parliamentary Secretary in the Prime Minister’s Office and would have been Government’s principal director on the board of NISE, undertaking a similar visit to the United States. These tours were undertaken so that we can learn from them and they can learn from us,” said Todd, who delivered today’s Democratic Labour Party’s lunchtime lecture at the party’s George Street headquarters.

The Government Senator told party supporters the initiative was well known for its training of frontline personnel in Government and the private sector, to improve the quality of customer service.

Among the local and regional institutions that have received NISE training are the petroleum company Rubis and regional carrier LIAT.

“LIAT’s staff has been trained by NISE, so the work of NISE is just not restricted to Barbados. We are spreading our wings throughout the region because of the outstanding service NISE has offered to Government and the private sector,” Todd said.

8 Responses to NISE going!

  1. Sunshine Sunny Shine April 8, 2017 at 4:59 am

    Why? Has NISE been successful in Barbados? Maybe I did not read all that they have been doing. Hmmmm.

    Reply
  2. Santini More
    Santini More April 8, 2017 at 6:55 am

    Speechless!

    Reply
  3. Tony Webster April 8, 2017 at 7:07 am

    Senator, for once I seem to be agreeing wid you: The future look quite bright that you, NISE, and colleagues will be soon going on a loooong….loooooooong trip.

    BTW , I notice from a big media announce,ment, that businesses in barbados will soon ( yes , soon) be able to “proudly exhibit at the entrance to thier premises, on letter-heads etc… a N.I.S.E logo or award emblem, so that the world will be the better able to beat a path to their commercial door. WOW…sounds like a great idea!!

    Sir, I got a lil’ todbit ( sorry, tidbit) of news for you bright lads and lasses: check out the ISO certification concept, which you have apparently nit yet heard of. Yes… how did you ever guess… your hapless government could apply for the ISO 2000 certification…the rest of the world- and efficient Bajan enterprises- have long passed that and some are already up to ISO 9000.

    You guys should start up your own S.N.L on CBC Ch-8…would be more fun than a barrel of monkeys. Or a barrel of monkeys who will soon be looking for anudder barrel…

    Reply
  4. Tony Webster April 8, 2017 at 7:11 am

    Shutes…I over looked to congratulate your NISE folks “for training L.I.A.T. staff”. That explains a lot.

    Lord…cumfa…cumfa quick lord!

    Reply
  5. Lilian Lloyd
    Lilian Lloyd April 8, 2017 at 7:13 am

    TODD

    Reply
  6. Shanika Roberts Odle
    Shanika Roberts Odle April 8, 2017 at 7:23 am

    Lol has nise been in any government institution because I dont know a bajan who feels well servered any time they have to walk in and deal with the government offices. BOY BYE

    Reply
  7. James Lynch April 8, 2017 at 8:45 am

    “In fact, over the years one of the activities that NISE has conducted is study tours to North America where it takes Government and private sector participants to observe best practices in that jurisdiction.”

    That statement suggests that NISE _seriously_ does not have a clue. It may have been true “once upon a time”, long, long ago, but in North America today standards, service, education and common courtesy have all tumbled, and these days it is ALL about the money.

    Macdonalds was built on the reputation of fast food… no longer. If you can get served within 15 minutes at a Macdonalds these days you are a VERY lucky person (or have a friend inside looking out for you). These days they don’t even want to talk to you, there are menu boards you can punch your order into , then you can damned well join the wait line for your food.

    It seems to me that even multi-Billion companies are so frantic to explore every possible marketing avenue that they snap up new, inexperienced Marketing Degree graduates with their heads in the clouds full of wild ideas and accept their plans without question – resulting in things like the Coke disaster (the original taste they now call Classic – that was ALL bad marketing and reputation), and there are many, many more examples.

    Living in Canada we see American trends here, such as products being so wildly popular they won’t stay on the shelves – and then the manufacturer suddenly discontinues the product. Makes no sense to me, but I’m just a consumer, so what would I know? In Barbados that translates to saltfish balls selling so well in the gas stations that they are discontinued. Sheer stupidity.

    My advice to NISE would be to look inwards – discover what standards are right for Barbados and work on those. What makes Barbados and the islands charming are OUR ways, not the facelessness, rudeness and crass commercialism we might import from long distance overseas abroad.

    If you want to give people free trips, go ahead and do that, but don’t drag NISE along just to justify the expense and spoil the record rhat organisation has taken years to build.

    Reply
  8. M. Bayley April 8, 2017 at 2:21 pm

    I am yet to see improvement in the customer service areas in Barbados. What NISE is good at doing is promoting themselves. This is one of the Gov’t departments that need to go. Z

    Reply

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