Telecoms provider promises better service

Local businesses are demanding more of their telecommunications provider as they seek to become more competitive.

This is according to the new Vice President of C&W Business Solutions Jenson Sylvester, who has promised to leave no stone unturned in his quest to assist its corporate clients.

“When we talk to our customers the overwhelming sort of message that we get back is that we need to spend more time with them,” he told Barbados TODAY.

“It is not so much that the technology doesn’t work, it is that, ‘you need to spend more time with us so that we can optimize the technology that we have to help us move our business forward’,” he explained.

Addressing a recent mix and mingle at the Buzo Italiana in Hastings, Christ Church, Sylvester promised C&W Business Solutions clients that the company would be spending a lot more time getting to know them.

“We have better account teams, dedicated sales teams, dedicated service delivery teams spending as much time with you, getting to know your business as much as possible, because unless and until we do that we will not be able to talk to you about the world class services we have to offer in Barbados and the region,” he said.

“So really this is about you. It is about us getting to know you more and helping you to move your businesses forward,” he said.

Pointing out that most businesses on the island had at least one service from C&W Business Solution, Sylvester said more focus would be placed on customers to ensure they remain happy with the service they were receiving.

10 Responses to Telecoms provider promises better service

  1. Jan Hold
    Jan Hold February 16, 2017 at 4:26 am

    Better customer service, Awful service

    Reply
  2. Angus Benn
    Angus Benn February 16, 2017 at 5:18 am

    Some new company will come and capture the market

    Reply
  3. Angus Benn
    Angus Benn February 16, 2017 at 5:38 am

    Why wait until a new company is coming to Barbados to offer us better serve. All this company has to do ,is to offer us better rates and better serve. And they will capture the market.your company could provide us with a monthly wifi at a special rate, instead of these ripped off weekly plan. Where you don’t know if you are getting monies worth.

    Reply
  4. jrsmith February 16, 2017 at 7:02 am

    Thats why barbados is there for the taking , but not by bajans…
    But we are good to be used as guinea pigs.. for many corporates…….

    Reply
  5. Margaret Bascombe
    Margaret Bascombe February 16, 2017 at 7:39 am

    Horrible service

    Reply
  6. Angus Benn
    Angus Benn February 16, 2017 at 9:09 am

    You all needa lot more competition. Flow trick we.

    Reply
  7. Celly February 16, 2017 at 11:20 am

    Dealing with C&W Business is by far the worst customer service I have ever had (and that says a lot because Barbados is notorious for poor customer service). Still waiting for a rerun call from my “account manager” since December 15. Unfortunately I am stuck with them until there is another provider in my area.

    Reply
  8. John Everatt February 16, 2017 at 12:26 pm

    Maybe another re-branding would do the trick. They have managed to destroy LIME re-brand and now the FLOW re-brand. Perhaps they could start work on another.

    Reply
  9. Gearbox1964 February 16, 2017 at 12:57 pm

    I work for an IT company that supports many business clients in Barbados, and it is always a frustrating experience trying to get things done thru FLOW.

    When we try to make specific requests from FLOW, we get tossed around from one department to another, and nobody seems to know which department is responsible for carrying out specific tasks. That alone wastes a lot of time.

    Sometimes we’re told “yes, we can do what you are requesting…no problem”, then when the scheduled time arrives for them to execute our request, we’re told “oh we can’t do that…that is only done for customers with x or y service.

    Sometimes we ask FLOW to carryout a particular request at a particular time to which they agree, and they turn around carry it out before the agreed time which results in downtime for our clients.

    Sometimes we schedule requests with FLOW for after normal working hours to avoid downtime during our client’s business hours, then when we contact FLOW at the scheduled time to have them execute the request, we are told that the technical team from that department are gone for the day. Imagine that an internet service provider like FLOW does not have Tier-2 technical people on duty around the clock 365 days a year.

    That’s far from good enough FLOW!

    Reply
  10. Tony Webster February 16, 2017 at 5:37 pm

    @Gearbox1964: Change gear: FLOW the specific isdues upwards….not to FLOW’s line management, but to his reporting line at the next tier up. Send him a cc.

    I signed up for “Fibre”… Early December last, owing only to an intermittentently-functioning modem of the copper variety-which I was told they couldn’t/ wouldn’t replace-and I necessarily had to switch to “Fibre”. I was told a technician would call me to arrange a mutually convenient date, within a couple of days. Joke. I have not heard since from anyone: by phone: e-mail; attached to a carrier-pigeon; or even snail-mail. Yes, Fibre is already installed on my street, though a check with my neighbour who uses it said “the platform is unstable…it drops out far too often”

    I wish FLOW would drop out , entirely…or hit the fan…whatever.

    These people are jokers.

    Reply

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