Flow takes hit in video subscribers

Telecommunications giant Cable & Wireless Communications (CWC), which operates here as Flow, is blaming a rise in competition and a tough economic environment for a fall in the number of its video subscribers here and in Trinidad and Tobago during the first quarter of its 2016/2017 financial year.

“Increased competition and challenging macroeconomic environments in Barbados and Trinidad and Tobago led to reduced video subscribers. However, we are seeing encouraging early results from recently launched fixed bundles in Trinidad and Tobago,” the company said today.

However, the British multinational company, which provides a range of entertainment, information and communication services to approximately 5.5 million mobile, television, internet and telephony subscribers – predominantly located in the Caribbean and Latin America – is reporting an overall increase in subscription.

In its report for the period beginning in April, the company said the number of fixed line subscriber grew by 14,000 additions as compared to just 4,000 in the corresponding period the previous year.

Pledging continued investments to drive improved performance across its markets, the London-headquartered company also reported additional subscribers, ranging from 2,000 to 6,000, to its video broadband and telephony services, as well as a seven per cent rise in mobile data penetration.

“CWC delivered a solid quarter one 2016/17 performance as the organic changes for all of our fixed and mobile product categories improved year-over-year. In our mobile business, which represents roughly 40 per cent of our total revenue, the total base increased by 148,000 subscribers or 4 per cent year-over-year to 3.7 million. This performance was led by a 21 per cent increase in subscribers who purchased a data plan. Mobile data penetration now stands at 53 per cent of our total mobile subscriber base, up 2 percentage points from 51 per cent at March 31, 2016,” it said in the report.

In addition, CWC pointed out that Panama mobile subscribers declined by about one per cent in the quarter under review, which it blamed on “continued competition through aggressive promotional activity” that “adversely impacted our prepaid customer base”.

CWC said the Bahamas market experienced relatively flat broadband and fixed voice performance, while the Jamaica market, one of the largest telecommunications markets in the region, showed an increase of two per cent in broadband subscribers.

9 Responses to Flow takes hit in video subscribers

  1. Sheldine Dyall
    Sheldine Dyall August 6, 2016 at 6:58 am

    You company has join lime and still operated like too different entities,if you have a lime service and want the upgrade it cannot happened .

  2. Ione Mitchell
    Ione Mitchell August 6, 2016 at 7:28 am

    I chose to live without any of their services rather than deal with them again, having been a victim of their incompetence twice. Their lack of respect for customers will continue to cause them losses.

  3. Charles Atkins
    Charles Atkins August 6, 2016 at 7:39 am

    Somebody please help me.
    Flow or Flop or Slow or Slop is a British company??? After reportedly being sold 4 or 5 times in the last two years to anything but a British concern, you are now telling me that Britannia still rule the microwaves.
    This ancient entity which claims that it is impossible to have seamless telecommunication connection across the region. Impossible because the company in Jamaica is owned by a Moon Duppy.
    The one in Trinidad is owned by a Purple Martian.
    The one in Guyana is owned by a Pimple on Uranus.
    So it’s impossible in the 21st century for one company to have fixed flat rate calling across the Caribbean.
    But I’m not complaining or bashing Flow/(Stop). I just wish that I could get the same level of facilitation and accommodation by any government within the Caribbean and “I dey boy”. Sell goat crap, sheep crap, cow crap, holy crap lol, any kinda crap and me and my politician friends laff at de people when dem suffering and don’t have anywhere to lay a grievance. It is pure tek dah n dah n dah n dah n dah bout hey and that “one day coming soon” like it get strike off de calendar and turn into a jump an wave holiday, happy smiling natives we are to the grave.

  4. Anthony Michael Hinds
    Anthony Michael Hinds August 6, 2016 at 9:27 am

    Awaiting our change to Digicel Tv,Internet and phone.Sign up today.

  5. Joan Wickham
    Joan Wickham August 6, 2016 at 9:46 am

    Blame your bad service, internet dropouts continuously,buffering, duhhhhhh

  6. Lilian Lloyd
    Lilian Lloyd August 6, 2016 at 10:19 am


  7. Andre Worrell
    Andre Worrell August 6, 2016 at 2:26 pm


  8. Ziggy Blessed
    Ziggy Blessed August 6, 2016 at 3:23 pm

    They the worst… For almost a year i have not been able to make or receive a mobile call from home in st Joseph ..yet i get a bill every month


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