Digicel responds to reports of a third player

Telecommunications provider Digicel said it was not bothered by the prospect of a third company entering the local market.

Currently, Digicel and FLOW are the two telecommunication companies operating here, but a third company has indicated it planned to begin offering mobile service this year.

Conor Looney
Conor Looney

Digicel CEO Conor Looney, who took up the post at the beginning of the year, told Barbados TODAY his focus remained on his company’s business and meeting customers’ needs.

“I can’t speculate on any competition and any competitor specifically. What I do know is that our focus is very much on our customer and by expanding our team we are rigorously focused on delivering for our customer.

“The Digicel model is different to lots of other companies. We talk about the customer is our boss. Within my team we really do put the customer at the heart of everything we do. Sometimes we make a mistake and we try and rectify things very quickly but the customer is always at the heart of everything we do in terms of the best value, products and services we try and offer,” he said.

Looney said the company had seen an increase in customer numbers since the start of the year and has had to double the staff compliment as a result.

“With the expanding customers joining the Digicel family we’ve hired over 100 new staff in the last 12 months. So we now have over 200 people employed here in Barbados within the Digicel team.

“And a lot of those people have joined our business solutions arm, which is where Digicel provides internet and telephone services to all enterprises and Government, and also then with Digicel play service where our sales staff but also the administration staff providing that backup to Digicel Play, home internet, home television and home phone service that we launched at the beginning of 2016,” Looney said.

4 Responses to Digicel responds to reports of a third player

  1. Mr miller May 10, 2016 at 8:59 am

    Yes right. you need so to check your rates and how your company I killing its customers when it comes to data usage.

  2. Alex Alleyne May 10, 2016 at 2:10 pm


  3. Ormond Mayers May 10, 2016 at 3:48 pm

    i hope and pray this other player offer a lot better service than is currently being offered to the public. It is time the public is given a bigger choice and is not limited .

  4. David Forde June 9, 2017 at 8:53 am

    If Digicel plans to raise the rates of their consumers’ they should consider upgrading their internet service to be more stable & sustainable; Which will attract its current & new customers; The third party candidate plan objective is to provide such stable internet service to the Barbadian communities;


Leave a Reply

Your email address will not be published. Required fields are marked *