Volcano’s activity responsible for FLOW issues

FLOW’s Managing Director Niall Sheehy

Telecommunications company FLOW has blamed its recent technical issues on the seismic activity related to the Kick ’em Jenny Volcano which occurred just over two weeks ago.

According to FLOW’s Managing Director Niall Sheehy, the incident damaged two fibre systems in the Eastern Caribbean, namely GCN and ECFS, and resulted in all ISP’s in the region being affected.

However, an assurance has been given that the company is working assiduously to resolve those technical issues which would have affected its network during the past couple weeks.

“The damage resulted in a significant reduction of off island data capacity causing customers to experience congestion at peak times. This would have led to a reduction in many customers normal user experience while the company sought to manage services with the limited available capacity,” Sheehy explained.

“We are aware that it was very frustrating for our customers. We put in place a number of work-around solutions, including optimizing all available capacity in the most efficient way possible to ensure that all users would be able to have some level of access at peak times of demand. I am pleased to report that repair works to the sub-sea fibre systems have been completed and the network is now fully restored, enabling us to operate at our optimum levels. Customers should have already begun to see major changes and improvement earlier this week.”

Sheehy further added that the company was currently seeking to migrate customers from the old network to new state-of-the-art platforms. These customers will soon be able to avail of the entire suite of FLOW’s advanced broadband, video and voice services. This would include those customers that are in the areas identified for divestment, as part of the conditions of Government’s approval of the merger of Cable and Wireless and Columbus Communications.

“This process involves migrating tens of thousands of customers in a short time frame and unfortunately a number of these users would have experienced challenges with their service during this period. Our technical teams are working around the clock to ensure that any degradation of service is minimal during this transition.” Sheehy said.

Sheehy stated that on the heels of a very successful consumer brand launch in Barbados, there was a massive uplift in customer demand on the mobile network and he revealed that the company is in the process of optimising and upgrading all of the sites across the island, which will double the capacity of the mobile network in most areas by September.

In addition, the company has procured additional mobile cellular sites which can be positioned for major sporting and entertainment events to ensure maximum data and voice coverage for FLOW’s customers in Barbados.

“We acknowledge that some of our systems have not been working at their optimum level and we have been working with our partners to identify all of the issues and resolve them in the shortest possible time. As we continue to upgrade and improve our service we thank our valued customers for their patience and understanding during this time,” Sheehy said.

15 Responses to Volcano’s activity responsible for FLOW issues

  1. Philip Matthews
    Philip Matthews August 8, 2015 at 1:58 pm

    Really ?

  2. Princess Neferua
    Princess Neferua August 8, 2015 at 1:58 pm

    The volcano…It seem to have really shook up the quality of service (NOT)..So much so that the rates have gone up to match LIME rates….I wonder when it calm down..will we see in decree in rates and better service

  3. Tony Webster August 8, 2015 at 2:05 pm

    OK bossman, I read you loud and clear. However…what you say sounds very much like the old-time “LIME-speak”…to which we had become very accustomed…and truly sick-and-tired of.

    Will the real FLOW please stand up? I know of friends who have lost all their e-mail contacts, and have had to change IPO / e-mail providers, and start from scratch again. I gave them the number for your friends at F.T.C..

  4. Cumberbatch Sophia
    Cumberbatch Sophia August 8, 2015 at 2:12 pm

    Same script different cast

  5. Sisi Kitty Greenidge
    Sisi Kitty Greenidge August 8, 2015 at 3:08 pm

    Following Lime’s Old Ways.

  6. bajanguyster August 8, 2015 at 3:14 pm

    same here too,the F.T.C make a big mistake to the people of this country ,now tell me is a company play the fool who can i run too ,meaning a next company,but this hold thing is all about money and not the people ,flow you and lime suck for real

  7. Pee Parris
    Pee Parris August 8, 2015 at 3:25 pm

    I need to know how to get a refund, I am paying for a service I am not not getting, I am pissed, really disappointed with this service, volcano my a&@*’+!?:ss

  8. jrsmith August 8, 2015 at 3:49 pm

    So flow is sourcing all its mobile activity , through undersea fibre , I though they would had some GSM foot printing, no sense repair the fibres in an are which is volatile.

  9. Alwin Ellis
    Alwin Ellis August 8, 2015 at 4:30 pm

    you have to give them full points for originality.

  10. Donna Harewood August 8, 2015 at 7:17 pm

    If Jenny kicked ’em I say she had a good reason.

  11. Some guy August 8, 2015 at 7:58 pm

    Jrsmith.. you are talking out of your ass. GSM? Seriously? The undersea fibre is capacity for the entire island residential and business data. You expect this to be managed by a cell site? Is this cell site going to connect to miami the same way the physical fibre which is broken does?


  12. jrsmith August 9, 2015 at 3:15 pm

    @,Some,Guy, what are you talking about, all I said is sourcing some of they system on GSM (correction should be link on terrestrial . Cell sites are local area home bases. okay.

  13. KEITH WALKER August 31, 2015 at 10:27 am

    That a company operating a regional network that lacks routing diversity and back-up is unacceptable. When such lack of services that are to be provide to the consumer happens, the carrier/s of any repute would and should provide credits to the consumer. Therefore I feel that the FTC should call for such credits to be issued henceforth.

    Further to this and in the words of the late Kenneth Gall, St. Anthony’s, the reasons for what the regional consumers have been faced with sounds like pure verbal diatribe. It is grossly insulting to think that any customer, even the children in Infants-“A” and or press school would even but this.


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