QEH probes claims made by Canadian couple

A full investigation has been launched into claims by two Canadian visitors, who allegedly suffered a “horrifying” 15-hour ordeal in the Accident & Emergency Department of the Queen Elizabeth Hospital (QEH) last month.

QEH’s Chief Executive Officer Dr Dexter James told Barbados TODAY that after reading their story on the back page of the February 18 edition of this newspaper, he immediately ordered that a thorough probe be carried out, and was currently awaiting the findings.

Dexter James
Dexter James

Different departments are pulling together their recollection of the event and at the appropriate time we will have a response,” James said in a brief interview on Friday.

Speaking from his home in Stouffville, Ontario, Canada on Wednesday afternoon, 61 year old David Taylor detailed what he said was nothing short of the couple’s “worst nightmare”.

He also reported that their month-long honeymoon was effectively ruined after his wife Pamela, 64, was transported to the hospital with a broken leg.

HAPPY TIMES: David Taylor and his wife Pamela after their wedding ceremony which was held in their backyard in Ontario, Canada last June.
HAPPY TIMES: David Taylor and his wife Pamela after their wedding ceremony which was held in their backyard in Ontario, Canada last June.

The Canadian, who is of Barbadian descent, said upon arrival at the QEH, his wife was placed in the hallway on a stretcher and “completely” ignored for hours. He also charged that despite his relentless efforts to get some pain relief for his wife, he was met with “continuous indifference and a total lack of patient care, and compassion by all hospital staff”. 

7 Responses to QEH probes claims made by Canadian couple

  1. Rawle Maycock
    Rawle Maycock February 21, 2015 at 2:55 am

    Ain’t sounding too good, not what I know an have experienced, about our caring institution that I can’t complain of.

  2. Tony Webster February 21, 2015 at 6:30 am

    @Rawle M.: I too have received professional and caring interventions at A&E, but had to endure too-long waiting.

    The problems QEH managers and staff face is a chronic, if not “terminal”, case of a well-known socio-economic-political CNCD: Well-intentioned but mis-guided strategic policy weighed at welfare-type medical services, causing erratic service-level outcomes, whenever the unit comes under stress. (Stress from lack-of-drugs; of non-functioning equipment; or just a whole mass of humanity inconveniently all ariving simultaneoulsy at A&E….and not forgetting stress caused by masses of CNCD’s in our populace, arising from disastrous life-style choices.

    The result is an out-dated, under-funded; inefficient use of resources, and an un-sustainable National Health Service. When the cost of the Drug Service, and the running of the Polyclinics are all included, it simply screams-out for new policy structures.

    It is not rocket-science: There are many nations globally who have faced the same challenges, and have sorted themselves out. Look at such “Best-Practice” models! In our case, I prescribe a hypodermic of “political will” right up someone’s political er…arm… STAT!

  3. bernard and india walker February 21, 2015 at 6:54 am

    Wow on honey moon too. Nitemare central

  4. Alex Alleyne February 21, 2015 at 7:13 am

    it will take someone from outside our shores to file such a claim to get things going right at the QEH. For as long as time the citizens of BDS keep complaining of the situation there and all kinds of excuses kept popping up . Now deal with this and get it right QEH

  5. Mac10 February 21, 2015 at 12:14 pm

    Local people have been experiencing similar treatment & saying so for years with several people actually dying & no probe is ordered.
    Why does it take this allegedy horrific case to make a difference. Where is the concern for the poor service provided to Bajan people?

  6. B Boyden February 22, 2015 at 2:36 pm

    My family and I were staying on the same property as the Taylors — in fact, right beside them. Why does your paper keep saying “allegedly suffered a “horrifying” 15-hour ordeal” There was nothing alleged about it. These are not two first-time tourists complaining about ill-perceived care. This was a woman with a badly broken leg laying inches from a filthy floor on a broken stretcher while still in a wet bathing suit filled with sand. And in excruitiating pain which we all witnessed. How long does it take to get one sheet and put it over her for some comfort? And put another one over the dead man being wheeled down the hall? I guess you were out of sheets too.

  7. Dennice Bend February 22, 2015 at 5:14 pm

    So you mean to tell me that after residents of Bim have been complaining of this sort of treatment for years it finally took a complaint form visitors to get an “investigation”. oh please! If QEH cant treat its own with care and respect why would they treat anyone else differently? its a shame that couple had to go through this but, like many others….not in the least bit suprised


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