Union leader fed up with LIAT’s service

It’s the worst service one can find anywhere in the world, says the head of this country’s largest public sector trade union in reference to the operations of regional airline LIAT.

General Secretary of the National Union of Public Workers Dennis Clarke made the scathing comments after he was stuck in Antigua for an entire day last week, following a Caribbean Public Service Association meeting in St Maarten.

NUPW general secretary Dennis Clarke.
NUPW general secretary Dennis Clarke.

Clarke told Barbados TODAY that the airline was operating in “pure bedlam”.

“The delays and cancellation of flights have become the norm. That is why I said it is high time we look at how [LIAT is] being managed, how flights are being scheduled; this whole question of overbooking.”

While acknowledging some delays could be expected when travelling, Clarke said he felt many of those experienced by LIAT passengers were unacceptable.

“Somehow, somewhere along the line, you always go to Antigua and sit down for a long time,” the NUPW boss lamented.

He has therefore urged LIAT shareholder governments to urgently review the management operations at the Antigua-based carrier.

Saying that travel on LIAT was a horror story, he referred to the service of the company as a free-for-all, with no care for passengers generally, their health, or their business commitments.

“In fact there is no commitment to service,” Clarke said, adding that the only service of note coming from LIAT was its repeated apologies.

“LIAT is a blight on travel within the region and as it stands, will continue to be an economic failure,” he declared.

Clarke likened the airline, in which Barbados is the major shareholder, to “a dead man getting to his funeral late”.

When contacted, LIAT’s head of corporate communications Desmond Brown said the company expected to issue a statement tomorrow.



7 Responses to Union leader fed up with LIAT’s service

  1. Derek August 1, 2014 at 8:55 am

    I might be wrong but I believe that LIAT has actually gotten better over the past decade. Sadly however the Corporate culture of LIAT doesn’t seem to be one that is driven by efficiency. It is interesting that a Union Leader is complaining about the Airline’s service because it seems clear to me that the LIAT operation is basically a reflection of the way that we do business across the Caribbean and even that is changing positively. It is also not likely that any one person will influence the level of change that travelers are now demanding. Change will be very slow and it will always lag international standards but perhaps we should be proud of the Airline’s safety record and trust that the staff, the management team and our Governments are hearing our cries.

  2. John Nicholls
    John Nicholls August 1, 2014 at 9:31 am

    Well at least it has a great safety record, if that is any consolation.

  3. Winston Goodridge
    Winston Goodridge August 1, 2014 at 9:45 am

    A waste of Bajans Tax Dollars,a travesty!!!

  4. Duane Burke
    Duane Burke August 1, 2014 at 10:02 am

    Why he did not speak up when blocks were being put on a Red Jet? It wasn’t like this yesterday. It is only because it happened to him. The people who manage our money keep throwing money in the ocean supporting an incompetent and inefficient airline, How many of his members who were sent home could be supported by the amount that we give to this entity on an annual basis?

  5. Stephen Lovell August 1, 2014 at 10:48 am

    We got rid of RedJet, keep quiet and enjoy the ride.

  6. jr smith August 1, 2014 at 2:27 pm

    The business of Liat ,is as how the governments of the caribbean islands, run and conduct ,governments and business.

  7. jr smith August 1, 2014 at 2:30 pm

    Forgot, they need to pay benny hinn to come and pray for the airline.


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