Fresh start


An estimated 130 former LIME workers now have a new employer after they were recently terminated from the company as part of a restructuring programme.

The employees started working for Swedish multinational technology company Ericsson from today, under an agreement which resulted in 200 of LIME’s service support and delivery and associated customer support teams being separated from the Barbados subsidiary of Cable & Wireless.

An official statement from LIME revealed that the “exclusive management services agreement” with Ericsson was aimed at restructuring LIME’s operations.

“Under the deal, which comes into effect on October 1, 2013, Ericsson will manage the external component of LIME’s fixed, mobile, internet and data networks,” it added.

LIME’s Corporate Communications Manager, Carolyn Williams-Gayle told Barbados TODAY all of the 200 separated workers were offered job opportunities, but while about two-thirds were hired by Ericsson and its subcontractors and others rehired by LIME to manage the contract within C&W, some opted not to accept any position whatsoever.

“This commercial decision is in an effort to reduce the cost of running our network,” pointed out the local arm of the British telecoms provider.

Today, the terminated LIME employees attended a special “onboarding” session, at Hilton Barbados Resort, decked out in their Ericsson polo shirts.

LIME’s Chief Financial Officer and Commercial Director, Patrick Hinkson said his company remained committed to enhancing customer experience across its range of services and this decision best fitted that goal.

“We felt it was strategically important to team up with a global leader in the industry, and it is from this perspective that we agreed to go with Ericsson as a partner,” Hinkson noted.

“When we consider Ericsson’s domain knowledge, economies of scale, network design, optimisation and field maintenance, we are confident that we will be well positioned to provide service that is on par with best-in-class operations across the globe,” he stated.

“As part of the agreement and to maintain employment levels, all of the impacted LIME employees will have the opportunity to reapply for roles with Ericsson,” assured LIME.

Only in May this year, a similar model was implemented at LIME Jamaica.

Hinkson said the Jamaica initiative was already yielding positive results with them seeing a “quantum leap” in installation performance.

It is understood that 40 per cent of the world’s mobile traffic goes through Ericsson networks. The company manages networks that serve one billion subscribers worldwide and has more than 110,000 people that speak over 100 languages working with customers in 180 countries.

When contacted, General Secretry of the Barbados Workers Uunion, Sir Roy Trotman, told this newspaper that he knew the decision to terminate the LIME employees was on the cards for sometime because of the increasing use of technology, However, Sir Roy hoped that the jobs of the workers would not be lost to the country.(EJ) 

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