Digicel responds to reports of a third player
Telecommunications provider Digicel said it was not bothered by the prospect of a third company entering the local market.
Currently, Digicel and FLOW are the two telecommunication companies operating here, but a third company has indicated it planned to begin offering mobile service this year.
Digicel CEO Conor Looney, who took up the post at the beginning of the year, told Barbados TODAY his focus remained on his company’s business and meeting customers’ needs.
“I can’t speculate on any competition and any competitor specifically. What I do know is that our focus is very much on our customer and by expanding our team we are rigorously focused on delivering for our customer.
“The Digicel model is different to lots of other companies. We talk about the customer is our boss. Within my team we really do put the customer at the heart of everything we do. Sometimes we make a mistake and we try and rectify things very quickly but the customer is always at the heart of everything we do in terms of the best value, products and services we try and offer,” he said.
Looney said the company had seen an increase in customer numbers since the start of the year and has had to double the staff compliment as a result.
“With the expanding customers joining the Digicel family we’ve hired over 100 new staff in the last 12 months. So we now have over 200 people employed here in Barbados within the Digicel team.
“And a lot of those people have joined our business solutions arm, which is where Digicel provides internet and telephone services to all enterprises and Government, and also then with Digicel play service where our sales staff but also the administration staff providing that backup to Digicel Play, home internet, home television and home phone service that we launched at the beginning of 2016,” Looney said.