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Airport to get a facelift

A major facelift is planned for the Grantley Adams International Airport (GAIA) over the next three years.

Manager David Barrow made the disclosure during the airport’s 10th anniversary celebrations on Saturday.

He said plans were already being drawn up for significant infrastructural changes.

“We’ve done well in the last ten years [but] the industry in which we find ourselves is not a static industry. People and our competitors, both at the national level and at the industry level, which is other airports, are reinventing themselves,” Barrow noted, adding “we will be starting a lot of infrastructural capital improvement over the next two to three years.”

Over 150 staff members were awarded for dedicated service during the gala affair, held under the theme, ‘Re-culturalization, Changing The Way We Do Business’.

David Barrow

David Barrow

Barrow said in keeping with the anniversary theme, “we are trying to reculturalize the whole company so that we rise higher from this point . . .  to provide a better service, product in conjunction with our partners”.

Among the airport’s management partners, he noted, were the departments of Civil Aviation, Customs and Immigration.

“We have to embrace everyone who works at the airport as part of the GAIA Inc family,” he said.

Also addressing the gathering, acting Human Resources Director Muriel Davis-Jordan said “a new approach to customer service must be adopted to take the organisation forward”.

9 Responses to Airport to get a facelift

  1. Joel C. Payne
    Joel C. Payne January 19, 2016 at 5:43 am

    A chapel. And a medical area. Imagine someone could faint and have to be taken all the way to QEH.

  2. Tony Webster January 19, 2016 at 6:19 am

    Was Mrs. Sue Springer invited to this “gala affair”, so that she also could join in the “Re-culturalization, Changing The Way We Do Business”? Poignant.

    I like the timing of de “plan”…to “ripen” over the next three years. Plus de poignant.


  3. Candice Elenor
    Candice Elenor January 19, 2016 at 7:30 am

    Well not much can be done in that area …customs is not the nicest place to be but it takes time …here in New York at JFK and in at Miami it is much worst than that. .but customs have to take time to ask questions and stuff like that…most likely one flight catches another and the line is long…there are usually two lines one for bajans and the other for people who dont hold a bajan passport or was born in Barbados. .so be patient ….

  4. Sweet Pea January 19, 2016 at 11:14 am

    Joel Payne there is a “Medical Area” with at least one EMT on duty 24/7. It is located in the area between the arrivals and departure lounge. This came into effect a few years back after two visitors suffered heart attacks and died while leaving the island.

  5. honest January 19, 2016 at 2:28 pm

    The airport is poorly run. Category 1 status still eludes us in 2016. There seems to be plenty rhetoric and little action. A facelift but with serious infrastructural problems will do nothing- its akin to putting a plaster over a sore. Major areas that need work include Customs and Immigration, Air Traffic Services, and Security. Spend money and make policy changes in those areas.

    -Not Impressed.

  6. Johanes Kommisar January 19, 2016 at 4:09 pm

    The airport has functioned just fine every time I have used it. What it could use is speedier immigration cues, free wifi (is the standard now at all modern airports) and a Chefette restaurant in the departures lounge. One other thing: what about having passengers fill out the immigration and customs forms on-line before they travel and submit them on-line 24 hours prior to departure. That would save paper forms and speed up the entry process at the airport. I love Barbados!

  7. mostmark January 19, 2016 at 6:08 pm

    Unless the organizational goals are link to the employees performance in relation to their account-abilities and responsibilities, then this exercise will probably failed.

    There are always long lines at Immigration regardless if it is in Toronto or Barbados. However, adequate staff should be on duty to manage the numbers.

    In addition, trolleys to assist travelers in transporting their luggage to customs should be supplied. Back on December 9, 2015, I waited more than an hour for a “RED” cap, to take my luggage to customs and then transport to my transportation.

    This will provide a better customer experience.

    We need to involved the Stakeholders in focus groups in order to get a wide cross section of views and avoid group-think.

  8. BimJim January 19, 2016 at 11:43 pm

    1. There is in fact free wifi in the Barbados airport.

    2. Barbados does not have IASA/ICAO Category 1 for MANY reasons, none have to do with passenger service in the airport.

    i. The Authority is a Civil Aviation Department, subject to political influences, and is not an independent Civil Aviation Authority.

    ii. The Authority that IS there is a shambles, and has been a shambles for decades.

    iii. There are no legal Air Laws for Barbados which would satisfy the need for a CAA or the requirements for a Category 1. The Shrimp man told me years ago it was to be put before Parliament, but as far as I know it never got there. The new MBA Minister dude built a brand new home for a CAA, but without the laws that ain’t happening. Now you know where half a million of the $100 million he was given to spend went.

    iv. One of the cornerstones of a Category Rating is oversight of the infrastructure and airlines operating from that country – the CAD is woefully understaffed, and the people who ARE there are not qualified. Actually, the word “incompetent” would be a better description than not qualified.

    v. I visited the CAD one morning in 2001, and if I had been from the FAA I would have gone straight back to the US and tried to create a “Category 10” just for Barbados. I was ignored by two people in that outer office for an hour, and the entrance was crammed with broken tables and chairs. The person I came to see did not get to work until close to 11:00am – and had come from home.

    Barbados is “not ready” for Category 1, and in my observation the behaviour of the politicians and poor financial state of the country suggest Barbados will not be “ready” for such an elevated status for perhaps a decade – or longer, depending on how much poorer Fumble can make the nation he is now still running into the ground.

  9. Person February 13, 2016 at 8:38 am

    1. Passenger Jet bridges.
    2. Luggage Carts instead of ‘RED Cap’ personnel.
    3. Slide Doors with tint in the check-in departure area instead of it being just open like that.


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