FLOW seeking to address service issues
The top executive of telecommunications company Cable & Wireless Communications, which trades here as FLOW, is assuring Barbados that the company is working to correct all the service issues they have been experiencing.
In fact, Chief Executive Phil Bentley told Barbados TODAY he was satisfied that the days of disruption and service outages on its network in Barbados were numbered.
He explained that the outages were mainly because of the migration of customers from the old network to the more modern, high quality fibre network.
Describing the issues as teething problems, Bentley said such technical hiccups should be expected with the migration.
“We had some technical challenges in exchanges in Barbados as we moved from those old telephone systems to the new ones. On top of that, we had a fibre cut underground when there was an underground earthquake and that caused disruptions as well,” Bentley said.
“And you put all of that together with changes of stores and changes of billing cycles and it has, in Barbados, created some real shortcomings in service. ….We have apologized to our customers. It wasn’t a service they should expect from us.”
Bentley said engineers were now “on top of the problems” but there remained a “backlog of complaints”.
“We haven’t had an outage now for at least a month.
“So the new network is performing to design and things are stabilising now….. We accept that our network performance was less than we would have liked it to be in Barbados but I am pretty confident that we are on top of that now,” Bentley said.