Move to stamp out rowdy ZR behaviour

A special initiative is on to bring an end to “rebelling” and other bad practices by ZR van drivers and conductors.

Roy Raphael, chairman of the Alliance Owners of Public Transport, said ZR owners were looking at introducing customer service training to address rowdy behaviour by some drivers and conductors seeking to get passengers to board their vans in the congested bus stand.

He told Barbados TODAY that the practice, known as “rebelling”, was a headache for owners and was particularly a problem in the southern end of the River Road van stand because too many vehicles were assembled in one space competing for passengers.

Chairman of the Alliance Owners of Public Transport, Roy Raphael
Chairman of the Alliance Owners of Public Transport, Roy Raphael

“When a fella [PSV operator] rebel, he is going to create anger, frustration and then from there you will get fights,” Raphael explained. “So we are saying that we need to see the days of rebelling coming to an end.”

He added: “But let us get real about rebelling. Rebelling is about making money. A fella come and want to make a certain amount of money per day, his intention is to make that money. . . If a fella go out there and he decides he wants 300 dollars per day and there are 15 vans on his route, he is going to rebel.”

To deal with the problem of congestion, Raphael said the Ministry of Transport and his alliance were having discussions and the question of relocating some of the vans and mini busses to the northern end of the van stand was proposed.

“There are too many vans down there. Presently, I am suggesting relocating some of those vans until the van stand is fixed,” he said.

Raphael said for a decline in overall complaints against PSV’s to take place, the Ministry of Transport and stakeholders had to work together.

The proposed customer service training will be delivered through a proposed School of Excellence where operators will be trained in the areas of conflict resolution, safe driving practices, customer service and first aid, among other things.

“We realize training is very important. We are currently looking at putting the school in place so we can get the training started,” Raphael said.

8 Responses to Move to stamp out rowdy ZR behaviour

  1. wayne dread May 5, 2015 at 9:39 am

    Will you offer some assertive behavioral training. The loud music. It’s slackness and sexual content is totally disrespectful to our wives.women and daughters, .many of the male find it offensive and we do not think passengers should be subjected to this tyranny. .

  2. dave May 5, 2015 at 12:37 pm

    Barbados is in serious serious serious decline ………
    Too many foolish people got say and they aint saying a pang–Jokers !!!

  3. jr smith May 5, 2015 at 2:57 pm

    This is a government problem, where is the minister for transport, laws should be put in place ,person who don’t want to abide ,owners, drivers and conductors would not be allowed to operate. you need a proper dress code , with displayed photo badges. Barbados/bajans is becoming very lawless.

  4. Alex Alleyne May 5, 2015 at 5:59 pm

    From way-back-when i was hearing this kind of talk. its like JESUS is coming , we all keep believing but nothing to be seen .How long must we wait . ???????????.

  5. Joan Watson May 5, 2015 at 6:19 pm

    These are some of them problems I see happening on the roads:They are very impolite and drive very dangerously, they cause alot of traffic congestion and the police does nothing about it. They stop the vans every and any where, after rush hours in the mornings drive very slowly to get customers. Are any laws for the ZR drivers, if so they need to be enforce. If nothing is done very soon, a pedestrian is going to get hurt in that ZR stand…help!!

  6. Petra Bellamy May 5, 2015 at 8:00 pm

    This country has so many laws and regulations but it seems nothing – I repeat – NOTHING is being enforced. So you can have training and rules until the cows come home, nobody will obey until there is some enforcement. As long as we only wag a finger only, nothing will change. So, get real here and change for good.

  7. Mitchell Lansbury May 5, 2015 at 10:59 pm

    What planet are these people on that they really believe the ZR drivers who cause the problems are going to attend any kind of training. And even if they are somehow forced to do so, that they will change their behaviour when they get back on the road. Dream on….

  8. jrsmith June 24, 2016 at 10:59 am

    The problem with these (ZR) vehicles, the ownership, who seems to be above the law, you always hear prosecution of the persons who is driving or conducting but never the owners…
    What is required a points system.. when that points level is breech , the van is taken off the road.. but who could you trust to manage the system, people in Barbados seems to be so corrupt…


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