LIME steps back
Printed bills will remain free
LIME has abandoned a controversial plan to start charging customers for printed bills from the beginning of next year.
In a statement issued this morning, LIME Caribbean chief executive officer Marin Roos said the company would continue free paper bills beyond January 1 for “those who prefer this traditional method”.
He said the decision not to move forward with the initial plan was based on customer feedback.
The telecommunications company had earlier this month announced that under an e-billing programme it was rolling out, customers would have to pay $4.68 for posted bills. LIME said at the time that the decision was based on a survey which found that about 60 per cent of its customers recorded their preference for e-billing.
However, the proposed fee drew the ire of customers and the attention of the Fair Trading Commission (FTC) which said it would investigate whether the charge was in breach of LIME’s contract with customers or “excessive, unreasonable, discriminatory or predatory”.
The FTC has not issued a ruling, but Roos said today that LIME had listened to its customers.
“Although a number of our customers are in favour of online e-bill payment option, some customers still prefer their paper bill by post and so we will aim to satisfy the request of both groups,” he said.
“We are encouraging our customers to sign up for e-billing and it will be part of our upcoming Christmas promotion. We will also be rewarding customers who have signed up for electronic billing and will not be penalizing customers for printed bills. Customers will receive information about these rewards at a later date.”
Roos added that LIME had upgraded its e-billing system and was inviting customers to choose the environmentally friendly method of receiving their bills.
“Receiving your bills by email is a growing industry trend that the company hopes it will be able to adopt with greater broadband penetration in the future,” Roos said.