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LIME decides against fee for posted bills

In response to customer feedback, LIME has decided not to implement the paper bill fees on January 1, 2015, as previously announced. The LIME Caribbean CEO, Martin Roos said, “I’m pleased to announce that we will continue free paper bills beyond January 1, for those who prefer this traditional method.”

Chief executive officer for the Caribbean, Martin Roos.

LIME Caribbean CEO Martin Roos

In a statement today, the CEO said, “LIME is a customer-focused company that listens to the feedback of our customers and although a number of our customers are in favour of online e-Bill payment option, some customers still prefer their paper bill by post and so we will aim to satisfy the request of both groups.”

We are encouraging our customers to sign up for e billing and it will be part of our upcoming Christmas promotion. We will also be rewarding customers who have signed up for electronic billing and will not be penalising customers for printed bills. Customers will receive information about these rewards at a later date.”

LIME has upgraded its eBilling system and is inviting customers to choose the environmentally friendly method of receiving their bills.

“We want customers to sign up to electronic bills and our team in store can provide assistance to persons wishing to do so however there will be no charge. Receiving your bills by email is a growing industry trend that the company hopes it will be able to adopt with greater broadband penetration in the future,” Roos said. (PR)

18 Responses to LIME decides against fee for posted bills

  1. Miguel Carlos Jose Humphrey
    Miguel Carlos Jose Humphrey November 28, 2014 at 11:31 am

    I think the words used, Lime DECIDES….needs to be changed from this News release, try this instead, Lime WAS TOLD, don’t even think to place more charges on any future bills.

  2. Ramon Maynard
    Ramon Maynard November 28, 2014 at 11:34 am

    Was a stupid decision; especially in such prolonged harsh economic times. The person(s) who had first suggested such a suggestion, or issued such a directive, should resign or be fired.

  3. Rawle Spooner
    Rawle Spooner November 28, 2014 at 11:51 am

    Im sure they will try and bring that back because it adds to Lime bottom line.

  4. Lorraine Lewis
    Lorraine Lewis November 28, 2014 at 12:13 pm

    ….well la dee dah…..don’t worry we will pay one way or the other….gimme a break

  5. Princess Tiny Neferua
    Princess Tiny Neferua November 28, 2014 at 12:28 pm

    And who said that common sense don’t prevail….I hope your marketing team inform you ..that you would have gotten thousands of disconnections had you gone ahead with the idea…..who ever wants to pay online……GIVE THEM THAT CHOICE…… #NONSENCE

  6. Rachel Ramphal
    Rachel Ramphal November 28, 2014 at 1:16 pm


  7. Lynda Bonnett
    Lynda Bonnett November 28, 2014 at 1:45 pm

    who these people really think they are?????..i would have GONE from their mailing address..disconnect

  8. jr smith November 28, 2014 at 4:28 pm

    Bajans need to be reminded , large cartels exist in the Mobile telecoms industry. Throughout the world. Who ever is in the driving seat , who be working in the interest of bajans, should not allow anyone of the mobile companies to pass on to bajans decisions which they have made for others in the region.
    Barbados always starts at a much higher level, because of the above par developed infrastructure.
    CW,Lime and whoever else they may be should not be allowed to scare us of in bimshire.

  9. Daniel Burton
    Daniel Burton November 28, 2014 at 6:59 pm

    They need to bill the land lines by the minute.

  10. Daniel Burton
    Daniel Burton November 28, 2014 at 7:00 pm

    Just like the cell phones

  11. Poetry Dancer
    Poetry Dancer November 28, 2014 at 7:31 pm


  12. Beverley Hunte-Springer
    Beverley Hunte-Springer November 28, 2014 at 8:54 pm

    They like they know.

  13. Daniel Polonis
    Daniel Polonis November 28, 2014 at 9:03 pm

    Will someone please show this man how to shave and tie a tie…he looks like a real “Johnny”.

  14. Haroon Chothia
    Haroon Chothia November 28, 2014 at 9:14 pm

    seem fair now i guess. whoever want E Bill can sign up for it and whoever still want d bill come in d post, well it stands

  15. Rosemary Parkinson
    Rosemary Parkinson November 28, 2014 at 10:42 pm

    Maybe if we all get together and say “free phones and calls to anywhere, free internet and free TV ” LIME’s CEO Martin Roose might be pleased to announce this too…oh! and great service too with it all. Then they will be known as SWEET LIME. Ah well….one can dream.

  16. Epaphras D. Williams
    Epaphras D. Williams November 28, 2014 at 10:57 pm

    Keep pushing LIME: Looking Ignorant Made Easy

  17. Antionette Sealy November 28, 2014 at 11:01 pm

    @Daniel Burton

    Please , please. No metering of landline usage. That was a backward step even when C&W offered 700 Kbps download / 20Kbps upload speeds on copper cable. I am presently enjoying 20Mbps download/10Mbps upload speeds on fibre from LIME. Even the U.K has awaken to the reality of Unlimited line usage . See British Telecoms rate 2015.

  18. Stephen Knight
    Stephen Knight November 28, 2014 at 11:51 pm

    Charging you to pay a bill?


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