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Our phone service sucks!

A senior member of the House of Assembly has taken the major telecommunication providers to task for the quality of service they provide.

St Joseph MP Dale Marshall complained that at a time when his constituents were receiving poor cellular phone service, they were unable to have access to landline service.

The former Attorney General launched this broadside against the major telecommunication providers today in the House of Assembly while speaking on the Electronic Transcations (Amendment) Bill, 2014.

Voicing his concern at the poor quality of service being offered to owners of cellular phones by the telecommunications companies, Marshall said: “I hate to say it, but the mobile telephone service in Barbados sucks. You can hardly make a telephone call on a mobile phone except you wait sometimes ten or 15 seconds to connect with the other person. You can hardly make a mobile phone call without dropouts. As soon as you get near Groves Corner, in St George, the call drops out. Going along the West Coast the calls are in and out.

Marshall, who is an attorney, said: “It is an embarrassment for me to have to tell clients that it is not their American or British phones that are the source of the problem; it is a problem with our service here.


St Joseph MP Dale Marshall

“The mobile telecommunications providers in Barbados rake in vast sums of money and the people of Barbados are entitled to a world class service. I do not know how I can speak more strongly about it. It is an embarrassment. The mobile phone service is almost as bad as the water service in St Joseph,” he said.

However, in terms of phone services, he noted that Barbadians had options.

“They only have one option with the Barbados Water Authority, but they have two options with cellular phones. There was a third option but that does not exist today. Any time you have a market dominated by two players, they must start to pay careful attention to the needs of the people who keep them in business. It is not just a constituency matter; it is a personal matter,” Marshall added.

The St Joseph MP also complained that Cable & Wireless, which now trades under LIME in Barbados, was unable to provide landline service to sections of rural Barbados.

“For years they have told residents from certain parts of St Joseph that they cannot have a landline service. So there are people residing in my constituency who cannot get a landline. If they cannot get a landline and they have to rely on your mobile service for heaven’s sake, give them a proper service. I am sure the Fair Trading Commission has heard these complaints,” Marshall said.

6 Responses to Our phone service sucks!

  1. Ricardo Lythcott
    Ricardo Lythcott June 11, 2014 at 7:13 am

    I have been complaining for ages about this. The internet is the same crap. You pay your hard earned money for crappy service. But you cant not ever say “I ain payin my bill cause de service din good this month ” yuh sure as hell gine get cut off. So what must yuh do. These providers need to step up their game and offer better service to the people in bim. I agree Mr. Marshall.

  2. Adrian M Chase
    Adrian M Chase June 11, 2014 at 7:42 am

    No they wouldn’t Niel , why should they?
    Isn’t it better to keep the masses ignorant to the real problems but spread rubbish to score political points?
    Just sit back and see the level of ignorance about to be posted on this thread.

  3. Niel Harper
    Niel Harper June 11, 2014 at 8:47 am

    Denise – The FTC allowed both LIME and Digicel to market and sell 3G services as 4G for almost four years. What LIME and Digicel do is to install a piece of software on every phone that they sell, and what the software does is change all 3G signals to register as 4G. However, this is merely a cosmetic fix, and if your phone wasn’t purchased from them, it will always register as 3G. This is the type of nonsense we are expected to accept – because Bajan people are seen as foolish!!!

  4. Niel Harper
    Niel Harper June 11, 2014 at 8:53 am

    Another thing is that we have a bunch of people not trained effectively in the regulation of networked industries (electricity, water, telecoms, etc.), and don’t have the legislative backing to set policy or regulate service providers.

  5. dd smith June 11, 2014 at 9:04 am

    Well said honourable sir.As like telecomunications there are a lot of services in barbados, needs serious attention, in many areas the bajan public are been ripped off, all because of no visable competition and lack of political support and honesty.

    It seems as though,anything on the island goes, when it comes to certain businesses. How could anyone believe its hard to put up poles anyway on bimshire, what is needed opening the market to local and overseas competition.

    . Its easy to fool all the people all the time.

  6. Matt Best
    Matt Best June 11, 2014 at 10:24 am

    lol serious message ppl true in all phases !!!


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