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Columbus creates new post for region

Columbus International Inc. today announced the promotion of

Michele English to the newly created role of executive vice president and

chief customer officer, for the region.

English, who is currently president and chief operating officer of

Columbus’ operations in Jamaica, will commence her new role, effective

July 1. She will be based in Florida.

In making the announcement, president of Columbus’ Caribbean

operation, John Reid, emphasized the importance of English’s new

position as part of the company’s strategic plan to be the “best service

provider” and “employer of choice” in the region.

“With operations now in eight countries and this year being our tenth

anniversary, we must position ourselves to create a seamless experience

for our more than 600,000 customers across the region,” said Reid.

“Michele will have ultimate responsibility for the entire

customer experience.

“This goes beyond the traditional approach to customer service,

to include all touch points including our product offering, channels,

communications, technology, systems, processes and people,”

added Reid.

Since joining Columbus in 2006, English’s experience and leadership

have resulted in the Jamaican operations growing in revenue, customer

base, as well as in stature across the country. Named a top business

leader, she has been nationally recognized for her contributions to

the economy, innovations in customer service and for the company’s

contribution to corporate social responsibility.

Prior to joining Flow Jamaica, English worked with Persona,

Canada’s sixth largest cable television company, initially as director of

human resources, and subsequently as vice president/general manager

responsible for the company’s Atlantic Canadian Division. (PR/MM)

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