The Insurance Corporation of Barbados Limited (ICBL) has reported a “customer privacy breach”.
In an “urgent notice” to clients, signed by the company’s chief executive officer Ingrid Innes, ICBL said some of its customers reported that another insurance provider had targeted those whose insurance renewal dates were fast approaching.
And the Roebuck Street, St Michael institution reportedly denied sharing customer information with another insurance company it said gave ICBL customers a “price guarantee offer”.
“Please be assured that ICBL has not shared your contact information with any third party and we therefore cannot verify how this provider may have obtained it. This breach in your privacy is of grave concern to us, as we go to great lengths to protect your privacy as a matter of integrity, trust and professionalism,” the statement said.
It also said the General Insurance Association of Barbados (GIAB) had made “a coordinated representation to the Financial Services Commission (FSC), the regulatory body for the insurance industry in Barbados. The matter is now under review”.
However, when contacted, chairman of the GIAB’s public relation committee Anton Lovell refused to comment, while efforts to reach Ingrid Innes were futile.
ICBL warned companies saying “if you believe that you have received the mailout in question, kindly report the matter to us by sending an email to email@example.com so that we can ascertain the number of persons affected”.