Commerce minister says customer service not good enough
Commerce and Industry Minister Donville Inniss is not satisfied with customer service standards in Barbados.
And he says it has to be improved if the country wants to compete effectively in the global marketplace.
His comments came today as he addressed a presentation ceremony by the Barbados Coalition of Service Industries (BCSI) to launch a study of the Professional Services Sector in Barbados at its headquarters on the Harbour Road.
“I am very concerned that if we in Barbados do not separate service from servitude we’re going to continue to beat ourselves up and complain to one another,” Inniss said, adding that “too often in both the public and private sectors, Barbadians and visitors alike are forced to settle for mediocrity when it comes to service levels”.
“There is no [sense of] urgency. Sometimes, there is not even a simple, ‘thank you’. Sometimes, [there are] great delays in responding to requests [and] in following up. If there is one thing that there is urgency on it is sending out a bill and charging money, but when it comes to getting good service, there seems to be a great shortage of this.”
Inniss said everybody has to do better at providing a high level of service, including politicians and public and private sector employees.
“I don’t think the private sector in Barbados is any better than the public sector in delivering service, quite frankly. I think that we can all do better,” he said.