Commerce minister says customer service not good enough

Commerce and Industry Minister Donville Inniss is not satisfied with customer service standards in Barbados.

And he says it has to be improved if the country wants to compete effectively in the global marketplace.

His comments came today as he addressed a presentation ceremony by the Barbados Coalition of Service Industries (BCSI) to launch a study of the Professional Services Sector in Barbados at its headquarters on the Harbour Road.

I am very concerned that if we in Barbados do not separate service from servitude we’re going to continue to beat ourselves up and complain to one another,” Inniss said, adding that “too often in both the public and private sectors, Barbadians and visitors alike are forced to settle for mediocrity when it comes to service levels”.

There is no [sense of] urgency. Sometimes, there is not even a simple, ‘thank you’. Sometimes, [there are] great delays in responding to requests [and] in following up. If there is one thing that there is urgency on it is sending out a bill and charging money, but when it comes to getting good service, there seems to be a great shortage of this.”

Inniss said everybody has to do better at providing a high level of service, including politicians and public and private sector employees.

I don’t think the private sector in Barbados is any better than the public sector in delivering service, quite frankly. I think that we can all do better,” he said.

5 Responses to Commerce minister says customer service not good enough

  1. David E Hall
    David E Hall November 13, 2013 at 6:03 pm

    Granted! But so too is the level of service the DLP government is currently providing to Barbadians, it is woefully inadequate and smacks of arrogance and indiscretion.

  2. Julia Edwards Robinson
    Julia Edwards Robinson November 13, 2013 at 6:08 pm

    About time this issue is addressed. Bdos has some of the worst customer service I have ever encountered!

  3. Ian Walcott-Skinner
    Ian Walcott-Skinner November 13, 2013 at 7:27 pm

    Really? He only discovered this on becoming a minister of the state? Why is this nonsense making news? We really need to stop trailing ministers and find some real news. The minister needs to start with the level of service provided by the government and ministry which he oversees. Try calling any ministry in Barbados! Shupessssssssssssss!

  4. William Smith
    William Smith November 14, 2013 at 9:35 am

    We got bad service everywhere up too the other day i was in republic bank in warrens and had to wait so dam long for service and it seems like the girls in there only are interested in looking good and fixing their makeup

  5. Prince Nick
    Prince Nick November 14, 2013 at 10:47 am

    what else u expect ppl salaries frozen and cost of living going up u feel ppl wud greet customers with a smile knowing them barley got enough money to buy food???


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