Difficulty with dropped calls

NASSAU — As some cellular customers continue to express concern about dropped calls on the network, Bahamas Telecommunications Company Senior Manager of Public Relations, Jerome Sawyer, said yesterday the company has been constantly working to improve the quality of service.

Sawyer said there are several things to consider as congestion on the network has increased.

“The amount of calls processed per day on the network has increased tremendously,” said Sawyer at the opening of the BTC TeleMedicine Lecture Room at Princess Margaret Hospital Oncology Centre.

“Every day we are adding customers and every time we provide more capacity it is almost taken up immediately. As with any network anywhere in the world, you are constantly working to stay ahead of the demand.”

Mobile calls on BTC’s network have increased from 2.6 million per day to around 3.1 million, a growth of around 500,000 calls, Sawyer said.

He said the introduction of its 4G network led to a 28.75 percent increase in data usage; from 3.5 gigabytes of data usage per day to nearly triple that, 1 terabyte of data usage per day.

“These upgrades to the BTC network have enabled the customer base, and tourist and business travellers to The Bahamas, a whole new world of telephone possibilities, including the freedom that comes with BTC’s implementation and facilitation of smartened technology,” Sawyer said.

He said there are specific areas where customers may experience dropped calls more frequently than others, and BTC is working to address those.

“We are looking to constantly improve and expand the coverage,” he said.

“We do recognize that we have experienced some problems recently on the network due to our free after promotion. (Nassau Guardian)

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