American Airlines grounds flights; hundreds of passengers stuck in bim
Scores of American Airlines passengers were stranded at Grantley Adams International Airport today, after AA grounded all of its flights, due to a world wide malfunctioning of its reservations system.
The airline announced that all its flights this afternoon were grounded after experiencing nationwide outages in its online reservation system in the United States.
It said all flights on the ground would be held at their gates until the computer glitch was fixed.
All AA flights out of Barbados were cancelled. These were AA 2050 to Miami which was scheduled to leave at 3:05 p.m. and AA 1384, due to depart Grantley Adams for New York at 2:05 p.m. The AA 1995 service from Miami to Barbados, which was expected to arrive here at 9:15 p.m., has also been reportedly cancelled.
Barbados TODAY understands that the passengers were given back their luggage, but the airline has kept their passports. This paper was also told that the affected passengers would not be provided with any hotel accommodation and would have to remain at Grantley Adams International Airport.
Held at gates
All fights on the ground will be held at their gates until the computer glitch is fixed, the airline said. Planes in the air will be allowed to land.
“American’s reservation system is experiencing intermittent outages,” American Airlines spokesperson Andrea Huguely stated. “We’re working to resolve the issue as quickly as we can.”
The airline said it would waive change fees and full refunds for travelers wishing to change their future travel plans. Until the computer problems are solved, however, the airline is unable to make changes for passengers currently traveling. After the computer system is fixed, passengers will be able to update or have refunded their†Tuesday†reservations at no charge.
Following the ground delay, significant to excessive delays began to appear at Chicago O’Hare International Airport, LaGuardia, Dallas/Fort Worth International Airport, and Miami International Airport, Flightstats disclosed.
In Miami, all American Airlines gates were full, with eight to ten planes, and growing, waiting outside the concourse. (EJ)†