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Upgrade or downgrade

Can someone explain a letter I got from LIME telling me that if I don’t respond by September 28 I will automatically “continue enjoying this exciting 4Mbps package at $146.88 per month”. What exciting package!? My Internet is slower than ever!

Then they kindly offer me “the option to downgrade to the 2Mbps package at $90.48 as the 1.5Mbps package is no longer available”. I have no idea how many Mbps I have, but the Internet service for which I am currently paying $94.79 is slow and intermittent, and I have no intention of paying any more money for no discernible improvement in service.

Also, how dare LIME use the “opt out” approach, so that if I do nothing, I get upgraded and charged more without my explicit permission or at my request? Many people like me will have no idea what this all means and some may fear losing their Internet service altogether, especially the elderly, to whom Mbps is probably techno-speak gobbledegook. And phoning Customer Service is no help either, as being able to hear, let alone understand the Customer Service agents is a challenge in itself.

If I want to pay more money for something that makes no difference to my standard of service I will ask for it, thank you very much. Fair Trading Commission, let’s have an opinion from you please since Barbados clearly has no substantial pro-active consumer group, otherwise they would (or should) have been all over this like a rash.

— Michael Goodman

One Response to Upgrade or downgrade

  1. Peter Dottin September 22, 2012 at 12:40 pm

    So very true. This type of situation has been in existing in Barbados for years and will continue too as we are a docile lot. No government has taken a serious look at how businesses in this country operate and the corporate bodies seem to have rubber teeth. Lime in particular has been ripping off persons in the Caribbean for years and there does not seem to be any end in sight. The new companies don’t deliver a decisive blow to lime as their rates are either marginally less or in keeping with lime prices. As a result persons are reluctant to transfer their accounts when wait time and new equipment is figured into the equation. So Lime will continue to provide the substandard service they have been for years to come. Long live Lime.

    Peter “Socks” Dottin.


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